Vendors Policy

Vendor Policy.

This policy is designed to ensure high standards of quality, consistency, and customer experience, aligning with the platform’s goal of national excellence under the leadership of Aman Traders and Keshav Kumar.

Sarvazon.com Vendor Partner Policy

This policy governs the terms and conditions for all third-party sellers (“Vendors,” “Partners,” or “Sellers”) utilizing Sarvazon.com (operated by Aman Traders) as an e-commerce platform to list, market, and sell products to national customers.

1. Vendor Onboarding and Registration

1.1 Eligibility

Vendors must be legally registered entities or individuals with the capacity to enter into a binding agreement. Compliance with all Indian tax and business laws (GST, FSSAI where applicable, etc.) is mandatory.

1.2 Application and Vetting

All prospective Vendors must submit a comprehensive application, including KYC documentation (PAN, GSTIN, Bank Details, Trade License). Sarvazon reserves the right to approve or reject any Vendor application based on product quality, business integrity, and market relevance.

2. Product Listing and Quality Standards

2.1 Product Categories

Vendors may list products within approved categories (e.g., Dry Fruits, Spices, Grains & Pulses, Electronics, Fashion). Any product requiring specific licenses (e.g., FSSAI for food products) must provide valid, current documentation.

2.2 Quality Assurance

Given Sarvazon’s focus on “Nature’s Goodness” and trust:

• Food Products: Must meet the highest standards of freshness, purity, and hygiene. Products nearing expiration (less than 60 days) must be clearly marked or delisted.
• Non-Food Products: Must be genuine, new, and free from defects. Counterfeit or refurbished items are strictly prohibited.

2.3 Listing Accuracy

Product descriptions, images, and pricing must be 100% accurate and comply with Sarvazon’s SEO and listing guidelines. Misleading information will result in immediate product delisting and potential account suspension.

3. Order Fulfillment and Shipping

3.1 Order Processing Time (SLA)

Vendors must process and dispatch all confirmed orders within 24 hours of receipt. Delays must be immediately communicated to Sarvazon’s Vendor Support team and the customer.

3.2 Packaging

All products must be securely packaged to withstand national transit. Packaging must preserve the product’s quality (especially food items) and clearly display the Sarvazon order ID.

3.3 Shipping and Logistics

• Vendors are responsible for adhering to Sarvazon’s integrated shipping partners and standard operating procedures.
• The Vendor must bear the cost of shipping if the order does not meet Sarvazon’s Free Shipping threshold (currently ₹499 or as updated).
• Proof of Dispatch and a valid tracking number must be uploaded to the Vendor Portal within the SLA.

4. Commissions, Pricing, and Payouts

4.1 Commission Structure

Sarvazon operates on a category-specific commission model. Vendors agree to a percentage commission deducted from the final selling price (inclusive of taxes) for every successful sale.

• Detailed commission rates will be provided in the Vendor Agreement Addendum.

4.2 Pricing Compliance

Vendors must not list the same product at a lower price on their own website or competing platforms. Sarvazon reserves the right to mandate Minimum Advertised Price (MAP) compliance.

4.3 Payout Cycle

Payouts for completed orders (net of commission, taxes, and any applicable charges) will be processed on a [Example: 7-day/15-day] cycle, following the successful delivery and expiration of the customer return window.

5. Customer Service, Returns, and Refunds

5.1 Customer Interaction

All customer service inquiries related to orders, product quality, or delivery must be handled promptly and professionally through the Sarvazon platform. Vendors are prohibited from soliciting direct communication or sales outside the platform.

5.2 Returns and Refunds

Vendors must honor Sarvazon’s Money-Back Guarantee and hassle-free returns policy.

• The Vendor is responsible for accepting returns due to product defects, incorrect items, or damage caused during shipping.
• The cost of returns (reverse logistics) for quality-related issues will be borne by the Vendor.

5.3 Performance Metrics

Vendor performance will be monitored via key metrics, including: On-Time Shipping Rate, Order Cancellation Rate, and Customer Feedback/Ratings. Consistent failure to meet the minimum required performance standards will lead to penalties or termination.

6. Compliance and Termination

6.1 Legal Compliance

The Vendor is solely responsible for the legal compliance of their products, including intellectual property rights, licensing, and consumer protection laws.

6.2 Policy Violations

Sarvazon reserves the right to immediately suspend or terminate a Vendor’s account, withhold pending payments, and remove all listings for any of the following reasons:

• Selling counterfeit, illegal, or restricted products.
• Gross misconduct or repeated failure to meet fulfillment SLAs.
• Breach of Sarvazon’s brand standards or anti-competitive behavior.

This policy is subject to change. Vendors will be notified of any updates via the Vendor Portal.